Returns & Exchanges

We believe in the quality of our products and want you to be completely satisfied. Our 30-day risk-free sleep trial means you can rest easy knowing we've got you covered.

How It Works

Initiate Online

Head to our Returns Portal with your order number and zip code to start the process.

Print & Pack

Download your prepaid return label. Pack your items securely in the original packaging if possible.

Drop It Off

Drop the package off at any authorized shipping location. We'll handle the rest once it arrives.

Start a Return or Exchange

30-Day Returns

We want you to love your purchase. If you're not completely satisfied, most items can be returned within 30 days of delivery.

Customers are responsible for return shipping costs. Returns must be shipped to our designated global return processing facilities. Once your return is received and inspected, refunds will be issued to the original payment method.

Exchanges

Need a different size, color, or fabric? We make exchanges easy and hassle-free.

Exchanges are completely free. When you process an exchange through our portal, you can instantly receive store credit to place a new order right away.

Frequent Questions

Can I return washed or used items?

Yes, absolutely. We encourage you to wash and sleep on your sheets to truly experience the Texihome difference. Whether they are washed, used, or in their original packaging, they are fully covered by our 30-day return policy.

What do you do with returned items?

In our ongoing efforts to eliminate waste and support communities, gently used returned items are either thoroughly sanitized and donated to local charities/shelters, or responsibly recycled depending on their condition. They are never resold to customers.

I received the wrong item or a defective product. What should I do?

We're so sorry about that! If you received a defective or incorrect item, please contact our customer experience team directly with a photo of the item. We will arrange a free replacement immediately.